We’re so confident in our ability to provide you with a stellar service that we make each and every client a number of guarantees. If we don’t follow through on our promises, we’ll do everything we can to set it right.
Our Service Guarantees
Our Guarantees
100% Satisfaction Guarantee
Possibly one of the most important guarantees we offer – if you are not 100% satisfied with the service you’ve received, we’ll do whatever it takes to make you happy. No hassle, no problem, no fuss.
Communication Guarantee
We’ll keep in regular contact with you throughout every stage of your property journey with us, and update you on progress. We are always on hand to help and answer questions. With us, there are no unexpected surprises, hidden fees, extra costs, or trickery in the small print – just a totally transparent service that caters to your needs.
Referral Guarantee
Are you happy with our service? If you know any friends, relatives, or colleagues who might be interested in renting or selling a property, we’d be grateful if you could refer them to us. We’ll give you a great reward for every new customer you introduce! No ifs, no buts—just money in your pocket.
60 Minute Response Guarantee
Have a question about your property? Need some clarification about your options? When you get in touch with an issue, we guarantee your call will be either taken immediately or returned within 60 minutes by someone who can help answer your question.
No Hard Selling
Unlike some of our competitors, many of whom see property as a sales game, we want to build trust and strong partnerships. We don’t do that by putting on the hard sell. Instead, we make the right decisions in your interests and we’re completely honest.
7-Day Guarantee
At Creative Property, we’ll always give you ample time to consider your property-related decisions carefully. If you decide to rent or sell a property, you have seven days to consider the decision, and if you change your mind, all fees will be reimbursed—no questions asked.
Educating Our Clients
Many property providers neglect to tell their clients about the ins and outs of the industry. We want to educate you to ensure you know exactly what’s going on.
Paid On Completion
Many of our competitors insist on upfront fees or retainers for their property services. Since we don’t get paid unless a project is complete, we have more of an incentive to ensure it’s perfect!
Positive Attitude
A positive attitude goes far in the property industry, and we take this very seriously. As part of our commitment to remaining positive and proactive for our clients, nothing is too much trouble. This truly sets us apart from other firms. We thrive when piecing together projects, and we excel when it comes to helping our clients. We simply love property – and we’re here to pass on that sentiment on to our clients.
OUR MEMBERSHIPS…
Registered in England and Wales No: 09252187
